Refund Policy

1. General Policy

We aim to provide high-quality services and digital deliverables. Because offerings can vary (e.g., services, consultations, digital products, subscriptions), refund eligibility depends on the type of purchase and whether delivery or work has begun.

By purchasing, you acknowledge that certain items may be non-refundable once access is granted or work has started. Any special terms disclosed on a product page, proposal, or invoice will control if they conflict with this policy.

2. Service Deposits and Scheduled Work

If you purchase a scheduled service, onboarding, or consulting engagement, we may reserve time and resources on your behalf. Once a booking is confirmed or work begins, deposits (if any) may become non-refundable.

If you need to reschedule, we encourage you to contact us promptly. Rescheduling is generally subject to availability and reasonable notice requirements.

3. Digital Products and Downloads

Digital products (including templates, documents, downloadable materials, recordings, or access to digital content) are typically non-refundable once access is granted, due to the nature of digital delivery. If you experience technical issues preventing access, we will attempt to provide support or an alternative delivery method.

If a digital file is defective, corrupted, or materially different from the description, contact us with details and we will evaluate a replacement, store credit, or refund where appropriate.

4. Subscriptions and Recurring Billing (If Applicable)

If you purchase a subscription, you can cancel according to the cancellation terms presented at checkout or within your account. Unless otherwise stated, subscription fees are non-refundable once a billing cycle has started.

Canceling prevents future renewals but does not automatically refund charges already processed for the current period.

5. Chargebacks and Disputes

If you believe a charge is incorrect, contact us first so we can review and resolve the matter. Filing a chargeback without contacting us may delay resolution and may result in suspension of access to Services during investigation.

6. Refund Request Process

To request a refund, provide your order details, the reason for the request, and any relevant supporting information (e.g., screenshots, error messages, or description of issues). We will review requests in good faith and respond within a reasonable timeframe.

Approved refunds are issued to the original payment method when possible. Processing times may vary depending on your bank or payment provider.

7. Partial Refunds and Pro-Rata Adjustments

For services, partial refunds (if offered) may be calculated based on the portion of work completed, time reserved, or deliverables already provided. For recurring services, pro-rata adjustments may be considered only if explicitly stated in writing.

8. Non-Refundable Circumstances

Refunds are generally not available for:

• Change of mind after digital access has been delivered.
• Completed services or time already reserved/used.
• Misuse of deliverables or outcomes dependent on factors outside our control.
• Violations of our Terms of Service or misuse of the site.

9. Contact

If you have questions about this Refund Policy or want to request a refund, contact us using the details below.